Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services (“Services”) provided by Essential Law Ltd (“we",“us”,“our”), a company registered in England and Wales (Company No. 14752878) with its registered office at 86-90 Paul Street, London, England, EC2A4NE.

By accessing or using our website or Services, you (“you,”“user,” “client”) agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using our website and Services. If you are using our Services on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.

2. Services Offered

We provide immigration-related services, including but not limited to:

• Personal Immigration Services: Skilled Worker Visa, Health and Care Visa, Administrative Review, Dependant Visas, Spouse Visa, Unmarried Partner Visa, Visitor Visa, Indefinite Leave to Remain (ILR), and Temporary Work Visa.‍
• Business Immigration Services: Sponsor Licence applications and compliance support.

We also offer a digital portal for paid clients to store documents, track application status, and communicate with us.We do not provide legal representation in court proceedings, nor do we guarantee the success of any immigration application. Our services are limited to providing professional advice and assistance with application processes.

‍3. User Accounts

• Account Creation: An account will be created for you upon becoming a paid client. You will receive an invite to access the portal.‍
• Account     Security: You are responsible for maintaining the confidentiality of your login details and must not share them with others.‍
• ID Verification: We may verify your identity before granting access to the portal.‍
• Account Usage: Any misuse or unauthorised access to your account may result in immediate suspension or termination of your account.

4. Fees and Payments

• Fees: Our fee structure is transparent and will be communicated before engagement.
• Refunds: Full refund within 7 days of payment if no work has commenced. Partial refund if work has started, based on the progress made.
• Payment Methods: Payments are processed via Stripe, and invoicing is managed through Xero.
• Late Payments: Failure to make payments on time may result in suspension of services until full payment is received.

5. User Responsibilities

• You must provide accurate and complete information for your immigration application. We are not liable for outcomes resulting from false or incomplete information.
• You must comply with all UK immigration rules and regulations.
• You are responsible for reviewing all documents before submission and notifying us of any discrepancies.

6. Prohibited Activities

You may not:

• Utilise our digital tools (e.g., salary calculators, visa fee estimators) for any purpose that results in financial gain or other commercial benefits, as these tools are strictly intended for their designated use only.
• Share your account login details with unauthorised individuals.
• Use our Services for any unlawful or fraudulent purposes.
• Attempt to interfere with or disrupt our website, digital portal, or business operations.

7. Intellectual Property

• All content on our website, including text, logos, and tools, is the property of Essential Law Ltd and is protected by intellectual property laws.
• You may not copy, reproduce, or use our content without prior written permission.
• Unauthorised use of our intellectual property may result in legal action.

8. Privacy and Data Protection

• We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
• We use secure tools such as Hubflo, Fillout, Airtable for client portal and to store and manage your data. Gmail, and  WhatsApp for communication.
• We do not sell or share your personal data with third parties, except as required by law or as necessary to provide our Services.

9. Limitations of Liability

• We are not responsible for visa refusals, delays, or other outcomes determined by the UK Home Office.
• Our liability is limited to £500 in cases where a mistake on our part results in a visa refusal, provided no appeal is possible. If an appeal is viable, we will handle it at no additional cost.
• We are not liable for any indirect, consequential, or incidental damages arising from your use of our Services.
• We do not provide any warranties regarding the accuracy or completeness of information on our website.

10. Termination of Accounts

• By You: You may request to delete your account after 6 years, in compliance with legal data retention requirements. A copy of your data will be provided upon request.
• By Us: We may terminate your account if you breach these Terms.
• Effect of Termination: Termination does not absolve you of any outstanding financial obligations.

11. Governing Law and Disputes

• These Terms are governed by the laws of England and Wales.
• Any disputes will be resolved exclusively in the courts of England and Wales.
• Disputes must first be attempted to be resolved through mediation before pursuing legal action.

12. Changes to Terms

We may modify these Terms at any time. Changes will be communicated via email or through our website. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

13. Contact Information

For questions, complaints, or requests, contact us at:

Email: contact@getessential.law

14. Feedback and Testimonials

• We may request permission to share feedback or testimonials on our website or social media.
• Personal information will not be shared without your consent.
• Testimonials must be truthful and reflect actual experiences with our Services.

15. Force Majeure

• ‍Force Majeure Event: We are not liable for delays or failures caused by events beyond our control, such as natural disasters, government actions, or unforeseen circumstances. However, the COVID-19 pandemic and its consequences shall not be deemed a Force Majeure Event.
• Notification: If a Force Majeure Event occurs, the affected party must promptly notify the other party, detailing the impact on performance and expected duration, with necessary updates.

16. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Essential Law Ltd.